Terms of service

These terms govern access to and use of Origentra (the “Service”), provided by Techvora (“Techvora”, “we”, “us”). They form an agreement between Techvora and the organisation that uses the Service (the “Customer”).

By creating an account, accepting an invitation or using the Service, you confirm that you have authority to accept these terms on behalf of the Customer, and the Customer agrees to them. If the Customer has signed a separate written agreement or order with us (an “Order”), the Order takes precedence over these terms where they conflict.

The Service is intended for business use. It is not offered to consumers.

The Customer may invite its employees, contractors and other individuals it authorises (“Authorised Users”) to use the Service, and assign each of them a role. The Customer is responsible for:

• deciding who is invited and which role each Authorised User holds, and removing access when it is no longer needed;
• ensuring Authorised Users comply with these terms; and
• all activity that takes place under its organisation and its Authorised Users’ accounts.

Authorised Users must keep their credentials confidential and must not share accounts. Please tell us promptly at support@techvora.net if you suspect unauthorised access.

The Customer owns its data. All information the Customer and its Authorised Users put into the Service — including entities, relationships, sources, evidence files, reviews and history (“Customer Data”) — remains the property of the Customer.

The Customer grants Techvora a limited licence to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as otherwise instructed by the Customer. We do not sell Customer Data, use it for advertising, or send it to AI providers.

The Customer is responsible for the accuracy and lawfulness of Customer Data, and for having the rights and any notices or permissions needed to put it into the Service. Where Customer Data includes personal data, we process it as a processor on the Customer’s behalf, as described in our privacy notice.

The Customer and its Authorised Users must not:

• use the Service in breach of any law, or to store or share content they have no right to use;
• attempt to access data, accounts or organisations they are not authorised to access;
• probe, scan or test the vulnerability of the Service without our prior written permission, except to report an issue in good faith;
• interfere with or disrupt the Service, or place an unreasonable load on it, including through automated means;
• upload malicious code, or content that is unlawful, defamatory or infringes the rights of others;
• copy, reverse engineer or build a competing product from the Service, except to the extent the law permits despite this restriction; or
• resell or provide the Service to third parties, other than Authorised Users, without our written agreement.

Each party will keep the other’s confidential information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. Customer Data is the Customer’s confidential information.

These obligations do not apply to information that is or becomes public without breach, was already lawfully known to the recipient, is independently developed, or is lawfully received from a third party. A party may disclose confidential information where required by law, giving the other party notice where lawful and practical.

We will use reasonable efforts to keep the Service available and to provide support by email at support@techvora.net. The Service may occasionally be unavailable, for example during maintenance or because of events outside our control.

No service level agreement, uptime commitment or support response time applies unless agreed in writing in an Order. We may improve and change the Service over time.

We may offer access to the Service on a trial basis. Trials are provided for evaluation, for the period we specify, and may be ended at any time.

Paid subscriptions, fees, invoicing and payment terms are agreed separately in an Order. Billing is not self-serve: there is no online checkout, and no fees are payable unless set out in an Order. Unless an Order says otherwise, fees are exclusive of taxes.

We may suspend access to the Service, in whole or in part, if reasonably necessary to prevent harm to the Service, to other customers or to any person; if the Customer or an Authorised User materially breaches these terms; if undisputed fees are overdue; or if required by law. Where practical, we will give notice first and limit the suspension to what is necessary, and we will restore access once the reason for it is resolved.

Either party may end this agreement by written notice if the other materially breaches it and does not remedy the breach within 30 days of being notified. Otherwise, the agreement continues until the end of any subscription term in an Order, or, where there is no Order, until either party ends it by notice.

The Customer can export its entities and relationships to CSV at any time while it has access. After termination, we will make the Customer’s data available for export for a reasonable period on request, and will then delete Customer Data from the Service, except where we are required by law to keep it.

Sections that by their nature should survive termination — including customer data, confidentiality, liability and governing law — do so.

Techvora and its licensors own all rights in the Service, including its software, design, documentation and the Origentra name and logo. Subject to these terms, we grant the Customer a non-exclusive, non-transferable right for its Authorised Users to use the Service during the term for the Customer’s internal business purposes. If the Customer gives us feedback about the Service, we may use it without restriction or obligation.

Each party confirms that it has the authority to enter into this agreement.

The Service is a tool for recording and governing knowledge that the Customer provides. It does not verify that Customer Data is accurate or complete, and indicators such as verification states and knowledge health measures reflect what Authorised Users have recorded. Decisions made using the Service remain the Customer’s responsibility.

To the fullest extent permitted by law, and except as expressly set out in these terms or an Order, the Service is provided “as is” and “as available”, and all other warranties, conditions and terms, whether express or implied — including those of satisfactory quality, fitness for a particular purpose and uninterrupted or error-free operation — are excluded.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to that, neither party is liable for any indirect or consequential loss, or for loss of profits, revenue, business, goodwill or anticipated savings, however arising.

Subject to the above, each party’s total liability arising out of or in connection with this agreement is limited to the fees paid or payable by the Customer for the Service in the twelve months before the event giving rise to the claim. Where no fees are payable, such as during a trial, the Service is provided without charge and Techvora’s liability is limited to the fullest extent permitted by law. This limit does not apply to the Customer’s obligation to pay fees.

We may update these terms from time to time. The date at the top shows when they were last changed. We will give the Customer reasonable notice of material changes, for example by email or in the application. Changes will not apply to a subscription term already agreed in an Order unless the Customer agrees. Continued use of the Service after changes take effect means they are accepted.

Neither party is liable for delay or failure caused by events beyond its reasonable control. Neither party may assign this agreement without the other’s consent, except that either may assign it to a successor in a merger, acquisition or sale of substantially all of its relevant business. If any part of these terms is found unenforceable, the rest remains in effect. A failure to enforce a right is not a waiver of it. These terms, together with any Order, are the entire agreement between the parties about the Service.

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction.

Questions about these terms can be sent to support@techvora.net. Our registered address is available on request from the same address.